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Product Manager

Location: United States

Description

Product Manager Special Programs Management

Remote

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.

We are looking for an enthusiastic, experienced, and highly driven Product Manager to lead our Special Programs Management application suite in Miami-Dade, which includes both IEP and Service Tracking. These solutions help educators navigate the complexities and efficiently and effectively serve their students with special needs. You would help steer the solution roadmap and drive all components from idea through design, deployment, and operations while working in an exciting, fast-paced, agile environment.

This role reports to the Group Product Manager, Product Management and works closely with Development, Architecture, UX Design, Sales, Customer Success, and Strategic Partners to deliver solutions that simplify the daily work life of the front line of education.

Responsibilities

What a Product Manager does at Frontline Education:

Owns the Product Roadmap. Comfortable living and breathing in the software product backlog through the SDLC; owning, creating user stories, refining and prioritizing business requirements

Ensure requirements, project status, and release notes are properly documented
Provide updates on plans, status, and progress against KPI’s with both external and internal stakeholders
Develop the Annual Operating Plan roadmap and prepare groomed work on a quarterly basis.

Cross-functional collaboration. Collaboratively work with multiple agile scrum teams to estimate, groom and plan for the highest priority features

Advocate for the product by leading the backlog grooming and prioritization and participating in daily and recurring agile ceremonies including stand-ups and retrospectives
Provide support, decision-making, and validation during design and development
Effectively collaborate with distributed teams (both onshore and offshore) using Zoom and other virtual communication tools, ensuring alignment and ongoing user satisfaction.
Work with customer support, training, and implementation teams to ensure successful adoption and ongoing user satisfaction.
Partner with the UX team through research and customer validation to ensure we are solving the problems in the right way

Customer & Market Insight

Conduct customer validation sessions to ensure prioritized features meet customer needs
Stay up to date on the subject matter, focusing specifically on Forida’s special education policies, legislative changes, and compliance requirements.
Participate in customer facing situations and user conferences as a product expert

Your Attributes:

Passionate about solving customer problems (the big ones and the small ones)
A fast learner, detail oriented, decisive, and enjoy fast paced work environments
Able to ramp up quickly on new technologies
Self-directed and able to operate with urgency, focus, and discipline by taking in facts and making a decision
Comfortable multi-tasking but giving complex tasks sufficient focus when necessary
Communicates and influences effectively and appropriately across the organization
Confidently makes data driven decisions while considering upstream and downstream operational impacts
Strong project management skills, including the ability to think and lead complex projects simultaneously

Is this the right opportunity for you?

You love K-12 and want to make a difference for students with disabilities and the staff that supprot them.
You love products and get excited about solving complicated, and often ambiguous problems, and having autonomy in decision making.
You can translate client feedback into product specifications that align with broader market needs.
You enjoy interacting with clients and serving as a counselor who can advise them on the best path forward.
You enjoy finding mutual wins for clients and the company.
You are a strong project manager that ensures all elements of a project are well coordinated to ensure product releases that are timely and scope complete.
You can deliver intuitive, streamlined and easy to use solutions that don’t compromise on functionality or compliance.
You understand the value of UX and can work effectively in partnership with our User Experience team and solve problems the right way through research and validation.
You are an engaging and outstanding communicator who excels at negotiating across cross-functional teams.
You’re an analytical thinker who can understand the impact of new ideas to all parts of your solutions as well as how your solution behaves in a platform context.
You can work effectively from home and communicate effectively in a virtual environment.

Qualifications

Required Qualifications:

3-5 years in Product Management designing and delivering world-class software products
Proven expertise leading cross-functional teams that together launch on-time and on-budget
Strong special programs (IEP, 504, Gifted, etc.) subject matter expertise, particularly in Florida
Experience with a SaaS application, preferably as part of a special education suite
Bachelor degree in a Business, Computer Science or related field. Masters degree or MBA is a plus.
Experience with Agile development methodologies
Ability to work remotely but someone geographically located in or close to Miami Dade County will be given special consideration
Ability to travel within Florida approximately 10% of the time and possibly outside Florida for a company meeting.

Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.

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