IT Technician
Location: Wayne, PA, United States
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Description
Network Technician
This position is HYBRID. You will work out of the Wayne office on a hybrid schedule.
Overview:
Frontline Education is seeking a Network Technician to join our Corporate IT team. This individual is responsible for delivering an outstanding end user experience to our internal teams, supporting collaboration technologies within our offices, and assisting the network engineering team with network support and growth.
Responsibilities:
- Build and deploy new laptops and applications, onboard new employees
- Rapid response to Level 1 issues
- Triage and address Level 2 issues, including escalations
- Assist lead network engineer with routine tasks and cross-functional planning meetings
- Consistently maintain documentation of changes via department standards
- Assist cross-functional staff members to complete various tasks as needed
- Perform System Analyst responsibilities, researching and recommending hardware and software purchase and use that will resolve problems or enhance existing processes
- Streamline and automate processes
- This role requires limited travel
Qualifications:
- Associate’s or Bachelor’s degree in Computer Science or Information Technology or equivalent job experience
- A technical knowledge of computer hardware and maintenance (workstations, laptops, printers, servers)
- Thorough Operating System understanding: Windows and macOS
- Experience with programming languages/scripting
- Familiarity with installing network equipment – switches and wireless access points, preferably Cisco/Meraki
- Working knowledge of computer networks – subnets, vLANs, VPNs
- Working knowledge of edge networking – firewall, load balancers, IDS/IPS
- General knowledge of Linux
- General knowledge of desktop virtualization concepts
- General knowledge of Microsoft Active Directory
- Device Management familiarity: SCCM, InTune, Jamf
Personal Attributes:
- Excellent customer service skills
- Strong organizational, problem resolution and communication skills
- Ability to work under pressure
- Willingness to adapt and learn new skills
- Ability to work independently or in a group with limited direction
Who we are:
Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.
We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.
Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The perks of being a Frontliner:
Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.
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