Medicaid Client Manager II
Location: , United States
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Description
Medicaid Client Manager II
Location Requirements: Hybrid to Wayne, PA. Remote candidates will be considered.
You can expect to:
- Produce a trusted relationship with your clients while facilitating communications and interactions with Frontline Education at various levels of the business.
- Execute defined key account model strategies on a quarterly/annual basis.
- Monitor and manage client Medicaid revenue health for assigned base of clients/region.
- Consult clients on potential Medicaid revenue and identify key areas for improvement.
- Communicate regulatory updates to clients in a timely manner.
- Work with claiming department to analyze denied or pended claims to assure adjudication.
- Provide detailed analysis of provider documentation levels, claiming validations and impact on revenue.
- Support clients during state or federal audits to ensure all supporting documentation is supplied.
- Maintain 100% retention and renewal rate of assigned client portfolio.
- Communicate upsell opportunities that expand revenue/solution growth
- Recommend clients to customer feedback channels such as product councils, user groups, and surveys to better understand the overall experience across all solutions
- Develop referenceable accounts.
- Provide regulatory clarification and guidance to clients related to regulatory administrative code interpretation.
- Manage clients in up to 5 states and at least one XL client in each client state.
- Manage and grow client revenue.
- Maintain a thorough understanding of the product functionality and user workflows to help clients optimize the solution to meet their needs.
- Review and share Client feedback to improve the overall experience across all student documentation and Medicaid revenue solutions
- Execute success plans for Clients that outline critical success factors, metrics for success, potential risks, and provide recommendations in line with client strategic goals.
- Partner with CSM to act as a point of escalation for client satisfaction issues related to Medicaid revenue or student documentation systems
- Identify and document exemplar use cases of Medicaid Revenue increases.
What you bring to the role:
- Ability to establish and maintain positive working relationships (internally and externally) that build Client trust and commitment.
- Ability to escalate client issues to leadership and cross functional teams to resolve issues and improve Client satisfaction.
- Ability to anticipate client needs and adapt as needed to achieve mutually beneficial objectives and goals.
- Ability to present and explain financial analysis using excel and proprietary reporting tools.
- Capacity to develop a clear understanding of the business needs and translate them into problem statements for internal review.
- Ability to execute end-to-end defined Client engagement model.
- Ability to handle escalation calls and conflict resolutions.
- Ability to work independently and be self-motivated.
- Ability to prioritize, multi-task, and perform effectively in ambiguous situations.
- Ability to target critical business problems and help coordinate appropriate decision making, technology, and best practice methodologies to resolve.
This role requires:
- Bachelor's Degree required.
- Minimum 5+ years' experience in technology implementation, account management, or Senior Client support type positions.
- Track record of working across teams to effectively communicate Client/market feedback.
- Experience and expertise dealing with large complex accounts at all levels; exceeding Client satisfaction expectations
- Deep understanding of the state/district standards, policies, and processes.
- In depth knowledge of the educational space, including competitors, clients, partners, etc.
- Demonstrated capability of interacting at the highest levels of Client organizations and increasing the levels of client interaction within the district, as appropriate.
- Adherence to Frontline requirements for documentation, tracking, and measuring.
- Proven ability to engage effectively at an experienced level in client organizations.
- Excellent verbal and written communication skills for a range of audience.
- Written and spoken fluency: English.
- Strong oral and presentation skills.
- Ability to travel 30% of the time; periodic extended time away for company meetings.
Who we are:
We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.
Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The perks of being a Frontliner:
Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.
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